Returns are accepted only if the product is damaged during shipping, evidenced by a video taken at the time of parcel opening. All rights are reserved with Sathe Perfumes. Proof of damage must be submitted within the specified timeframe for return eligibility.
Please ensure that the product is unused & returned in good condition in the original packaging
Upon receipt of the returned product, we will inspect the same and validate your claim before confirming our decision to refund or otherwise.
In this manner, you will park the funds with us for a futuristic purchase or choose any alternative product of your choice of the same value or higher from our list of product within a period of 3 months
If the value of the product chosen is more than the credit available, we will help you in paying the difference so as to complete the order.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
Return & Exchange Policy
In the rare eventuality you wish to return or exchange a product, please be guided by the following -
Our Returns & Exchange policy lasts 7 days. If 7 days have gone by since your receipt of the order, unfortunately we can’t offer you a refund or exchange.
To be eligible for a Return /exchange, your item must be unused and in the same condition that you received it. It must also be in the original packaging. (Except for the outer courier partner packaging)
Acceptance of Returns / Exchange is restricted to scenarios such as major aberration in colours from what is shown in the website to the actual, or in the event of a any defect in the product (which must be informed to us not more than 72 hours later than the date of receipt of the product) .